How to reach us
We are a small, named team, see the About page. The form on this page is the only official contact channel. Whatever you write goes straight to a real human and we reply from a private inbox, your address is never published.
- General support: typical reply within 48 hours on weekdays.
- Privacy and data requests: typical reply within 30 days (often within 48 hours).
- Legal questions: typical reply within 5 business days.
- Press & partnerships: typical reply within 5 business days.
We do not currently offer phone, chat, or social-DM support. Please be cautious of any account on social media that claims to represent the Unfollowers Tracker.
Before you write, most common questions
You will probably get an answer faster from one of these resources than from waiting on a reply:
- The [FAQ](/faq), covers privacy, accuracy, mobile support, multiple accounts, and more.
- The [tutorial](/tutorial), step-by-step screenshots of the Instagram data export flow.
- The [how-it-works guide](/how-it-works), the technical view of how the Instagram unfollowers tracker reads your ZIP.
- The [demo](/demo), a 60-second animated walkthrough of the entire flow.
- [Is the Unfollowers Tracker safe?](/blog/is-unfollowers-tracker-safe) and [Is it legit?](/blog/is-unfollowers-tracker-legit), the two most asked questions, answered in detail.
Privacy and data requests
Because we do not store your Instagram ZIP file, most "delete my data" requests resolve in seconds, there is nothing to delete. For other limited data (for example, a previous support thread or analytics records covered in our privacy policy), use the form on this page and write "Privacy request" in the subject. We respond to GDPR, UK GDPR, CCPA, and LGPD requests within 30 days.
Reporting a bug
Found something broken in the Instagram unfollowers tracker, the ghost tracker, the fans page, the mutuals page, or anywhere else on the site? Send us a short bug report with:
- A description of what you expected vs. what happened.
- Your browser and OS (e.g., "Safari 17 on iOS 17.4").
- A screenshot if possible.
- The slug of the page where the issue occurred (e.g., `/unfollowers`).
We do not need (and would prefer not to receive) your Instagram ZIP file. Please do not attach it. We can usually reproduce issues without it.
Reporting a security issue
If you discover a security vulnerability, please do not disclose it publicly until we have had a chance to fix it. Use the form on this page with the subject "Security report". We respond to verified security reports within 72 hours and aim to ship a fix within 14 days where feasible.
Press & partnerships
For press inquiries, podcast invites, brand partnerships, integration ideas, or interview requests, use the form on this page with the subject "Press". Sara Lee handles editorial press; Marco Diaz handles technical press. Bios are on the About page.
Feature requests
We love hearing what you would build next. Send your idea via the form with the subject "Feature request". We cannot promise to build everything, but we read everything and many of our biggest improvements started as a single user message.
What we cannot help with
For honesty: there are some things we genuinely cannot help with, no matter how nicely you ask:
- Recovering a hacked or suspended Instagram account. Contact Meta directly via the Instagram help center.
- Tracking another person’s private Instagram account. No legitimate tool can do this, see the private account guide.
- Buying or selling followers. We don’t do that and we don’t recommend anyone who does.
- Bulk follow/unfollow automation. Automation is what gets accounts banned; the tracker is read-only on purpose.
Office hours
Our team works on a flexible schedule across multiple time zones. We aim to acknowledge inbound messages within one business day and resolve most issues within five business days. Outside those windows, the FAQ and blog are usually the fastest help.
Legal
Use of this site is governed by our Terms of Service, Privacy Policy, Cookie Policy, and Disclaimer. For legal correspondence, please use the form on this page with the subject "Legal".