How to reach us
We are a small, named team, see the About page. The form on this page is the only official contact channel. Whatever you write goes straight to a real human and we reply from a private inbox, your address is never published, never added to a mailing list, and never enriched with third-party data. There is no CRM tagging you, no autoresponder pretending to be us, and no sales pipeline running in the background.
- General support: typical reply within 48 hours on weekdays.
- Privacy and data requests: typical reply within 30 days (often within 48 hours).
- Legal questions: typical reply within 5 business days.
- Press & partnerships: typical reply within 5 business days.
We do not currently offer phone, chat, or social-DM support. Please be cautious of any account on social media that claims to represent the Unfollowers Tracker. The only places we publish are this domain, our footer-linked Facebook page, and (when relevant) the post bylines on the blog. If someone DMs you claiming to be “official support”, they are not us.
What to expect after you send a message
There is no autoresponder, so the first reply you receive is a real human typing on a real keyboard. We will usually quote the part of your message we are answering, link to any relevant page (often something from the blog or the FAQ), and close with a clear next step. If your question touches multiple parts of the team, the first responder may CC a colleague rather than starting a new thread, you stay on the same conversation throughout.
We try to keep replies short, specific, and free of marketing language. If the answer is “no”, we will say so and explain why. If we are unsure, we will say that too and tell you what we are checking. The one thing we will never do is ghost a thread, if a reply takes longer than the windows above, that is a problem on our end and you are welcome to nudge us.
Before you write, the most common questions
You will probably get an answer faster from one of these resources than from waiting on a reply:
- The FAQ covers privacy, accuracy, mobile support, multiple accounts, and more.
- The tutorial gives you step-by-step screenshots of the Instagram data export flow.
- The how-it-works guide is the technical view of how the Instagram unfollowers tracker reads your ZIP.
- The demo is a 60-second animated walkthrough of the entire flow.
- Is the Unfollowers Tracker safe? and Is it legit? are the two most-asked questions, answered in detail.
If you read those and still have a question, that is exactly when the contact form is the right move, your inbound becomes the seed for a future FAQ entry.
Privacy and data requests
Because we do not store your Instagram ZIP file, most "delete my data" requests resolve in seconds, there is nothing to delete. For other limited data (for example, a previous support thread or analytics records covered in our privacy policy), use the form on this page and write "Privacy request" in the subject. We respond to GDPR, UK GDPR, CCPA, and LGPD requests within 30 days, and usually much faster.
If you want to know in advance exactly what we hold about you, the privacy policy lists every category of data we collect (it is a short list), and our cookie policy lists every cookie we set (also a short list). Most users send a privacy request and discover we already do not have anything to return; that is the point.
Reporting a bug
Found something broken in the Instagram unfollowers tracker, the ghost tracker, the fans page, the mutuals page, or anywhere else on the site? A great bug report makes a huge difference and usually gets a same-week fix. Please include:
- A short description of what you expected vs. what actually happened.
- Your browser and OS (e.g., "Safari 17 on iOS 17.4", "Chrome 128 on Windows 11").
- A screenshot or short screen recording if possible (no need to be polished).
- The slug of the page where the issue occurred (e.g., `/unfollowers`).
- The approximate size of your Instagram ZIP, if the bug is related to analysis (e.g., “~120 MB”). Numbers, not file contents.
We do not need (and would prefer not to receive) your Instagram ZIP file itself. Please do not attach it. We can almost always reproduce issues locally using our own test data, and we have a strict policy against handling user ZIPs by email. If a bug genuinely cannot be reproduced without your data, we will tell you how to safely share a redacted, minimal example, never the full export.
Reporting a security issue
If you discover a security vulnerability, please do not disclose it publicly until we have had a chance to fix it. Use the form on this page with the subject "Security report". We respond to verified security reports within 72 hours and aim to ship a fix within 14 days where feasible. After the patch is live, we will agree a coordinated disclosure window with you so you can publish your findings if you choose to.
We do not currently run a paid bug-bounty program, but we credit named researchers in the changelog (or anonymously, on request) and we are happy to provide a written reference for your responsible disclosure. The threat model we evaluate against is documented at a high level in is the Unfollowers Tracker safe?, if that helps you scope a report.
Press & partnerships
For press inquiries, podcast invites, brand partnerships, integration ideas, or interview requests, use the form on this page with the subject "Press". Sara Lee handles editorial press; Marco Diaz handles technical and security press. Bios for both are on the About page. We can usually turn around a quote within one business day for tight deadlines, and we are happy to be on the record on topics such as Instagram data export, follower-data privacy, and the difference between safe and unsafe “unfollowers” apps.
We do not accept paid placements, link-insertion deals, or guest posts in exchange for backlinks. If you are pitching one of those, please skip our inbox. If you are pitching a genuine editorial collaboration, we would love to hear about it.
Feature requests
We love hearing what you would build next. Send your idea via the form with the subject "Feature request". We cannot promise to build everything, but we read everything, and many of our biggest improvements started as a single user message. A useful feature request usually answers three questions: what is the problem you are trying to solve, what would the ideal outcome look like, and what is the workaround you are using today? With those three, we can almost always tell within a week whether it is something we can ship.
If we cannot build your idea ourselves, but it is a good one, we may write a blog post pointing to whichever tool or technique does solve it; that has happened a handful of times and we will always credit the original asker (with permission).
Languages and accessibility
Our official reply language is English. We can usually read and reply in Spanish, Portuguese, and Urdu without a translator; for anything else, please feel free to write in your own language and we will use a translator to respond, the answer may just take a day longer. If you need the reply in a specific format (plain text, larger font, screen-reader friendly), say so in the message and we will match it.
The contact form itself is keyboard-navigable and labelled for assistive tech; if you hit any accessibility issue with it, please email us using any other channel listed on the About page and we will treat that as a P1 fix.
What we cannot help with
For honesty: there are some things we genuinely cannot help with, no matter how nicely you ask:
- Recovering a hacked or suspended Instagram account. Contact Meta directly via the Instagram help center.
- Tracking another person’s private Instagram account. No legitimate tool can do this, see the private account guide.
- Buying or selling followers. We don’t do that and we don’t recommend anyone who does.
- Bulk follow/unfollow automation. Automation is what gets accounts banned; the tracker is read-only on purpose.
- Account audits for hire. We do not run paid “who unfollowed me” audits, the tool already does this for free for your own account.
If your question lands in one of these buckets, the kindest thing we can do is point you somewhere else that can actually help, which is what we will do.
Office hours and quiet times
Our team works on a flexible schedule across multiple time zones. We aim to acknowledge inbound messages within one business day and resolve most issues within five business days. Outside those windows, the FAQ and blog are usually the fastest help. We are usually slower (but still responsive) on major public holidays in the US, the UK, and Brazil; if you are writing in late December or early January, expect a few extra days on non-urgent threads.
Legal
Use of this site is governed by our Terms of Service, Privacy Policy, Cookie Policy, and Disclaimer. For legal correspondence, please use the form on this page with the subject "Legal" and we will route it to the right person. Service of legal process by social-media DM is not accepted; please use the form so we can confirm receipt and route the message correctly.